Here's a list of topics to cover when putting together your Salon Operations Manual
Customer
Services Module
Position
Descriptions
Training
Module
Operations
Module
Health
& Safety Module
Team
and Management Forms & Checklists
Salon
Organisational Structure
Your
vision
- Hire the right people…
- Team members are #1…
- Learning environment…
- Achieving excellence…
Career
opportunity…
- What you can expect from «Your_Trading_Name» and what we expect from you…
- At «Your_Trading_Name» we expect the following standards from you;
Your
Mission
Your
Guarantee
Service
Philosophy
Serve
it up!
- Choose to be Happy...
- Anticipate…
- On the Move…
- Be Accountable…
- Stay Connected…
Fix it
up!
- Listen…
- Empathise…
- Answer...
- Find...
The
Learning Curve
Growing
with «Your_Trading_Name»
- Initial Trial…
- Induction…
- Probationary Period….
- Daily Meetings…
- Weekly One to One’s...
- Weekly Management Meetings…
- Monthly Style Sessions...
- Quarterly Reviews...
Essential
Information
Hours
and Leave
- Opening Hours…
- Your Weekly Schedule…
- Breaks…
- Job Flexibility...
- Sick Days…
- Holidays...
- Maternity, Paternity or Adoption…
- Parental Leave…
- Compassionate Leave...
Administration
of Payments and Deductions
- Payment...
- Over-payments...
- Income Tax and National Insurance...
- Overtime…
Conduct
& Non Negotiable
- Harassment…
- Grievances…
- Serious Misconduct...
- Gross Misconduct...
- Disciplinary Action…
- Disciplinary Procedure…
- Disciplinary Authority...
- Disciplinary Appeal Procedure...
Cash
Handling Procedures
The objectives
of Cash Handling Procedures
- The responsibilities of Cash Handlers
- Issuing manual receipts
- Receipt of cheques
- Control of cash collected
- Security and Access to Safes and Locked Receptacles
- Access to Point of Sale and Cash Drawer
- Voiding or cancelling transactions
- No sales transactions
- Routine checks
- Cashing up
- Banking
- Petty Cash and Floats
- Reporting of Irregularities
Communications
Policies
- Confidentiality…
- Copyright...
- Data Protection…
- Use of Computer Equipment...
- Procedures - Authorised Use...
- Virus Protection Procedures...
- Inventions and Discoveries...
Safeguards
- First aid...
- Safety Training…
- Play Safe…
- Nobody smokes here anymore…
- Fire…
Day to
Day Running
Procedures
and responsibilities
- The Reception…
- The Salon…
- The Treatment rooms...
- The Back room…
- Toilets…
- Communication board…
- Team suggestion program…
- Messages…
- Memos…
- Parking…
- Salon duties…
Appearance
- Your uniform is to consist of...
- Protective clothing...
- Personal hygiene…
- Equipment…
- Wastage...
The
Good Stuff
Team
perks and bonuses
- Looking and feeling great…
- Product benefits…
- Family discounts…
- Re-booking bonus…
- Happy birthday…
- Fighting fit…
- Super star…
- Education & excellence bonuses…
- Services bonuses…
- Recommend bonuses…
- Product bonuses…
If you'd like help to tailor these to your salon or spa situation, we can do it all for you... http://www.nexusrevolution.co.uk/Salon-Consulting-Services/Operations-Manual.aspx
