Do you have salon managers that split their time between technical client services and business management functions?

How you need to allocate admin hours may vary week to week depending on the growth and needs of the salon.

If for example, the salon is currently recruiting, a manager may need to set service appointment time aside to interview, run trials, induct and even train new team members.

If the manager is responsible for stock control, then one week could include ordering or receiving, but not the next, then again their will be times when a 100% stock take is required to be managed.

Some salons have great habits of conducting monthly style sessions as additional training time and also quarterly team member appraisals, if not the opportunity to schedule weekly 1-2-1's to address certain team member requirements.

The list of course can go on, with marketing, reporting, seasonal planning, banking, industry awards, photo shoots, team scheduling, pays, bills, general maintenance.

This all becomes a huge juggle for managers who service repeat clientele and can be a bigger headache for salon owners to calculate reasonable bonus targets and pay commissions when weeks vary so much.


Nexus Revolution comes to the rescue in a number of ways.

* We provide salons with an equitable Salon Progress Ladder, which can be used to quickly and easily calculate individual targets for service, retail, productivity, rebooking, retention, clients (whatever you need to measure) for any level in your salon structure, be they an assistant, graduate, senior, manager, director - based on the actual floor hours they spent servicing clients, so you can always fairly reward the team against the actual time they were split to provide client services. see - http://www.nexusrevolution.co.uk/I-Need/More-Profit.aspx

* We provide salons with a documented Operations Manual, backed up by easy to follow checklists to make every management task mentioned above an easy to follow procedure, saving the time it takes to train, delegate and complete the various management responsibilities, the way owners want them done. Which also makes it possible to spread tasks within roles, across team members who might otherwise have idle appointment times. see - http://www.nexusrevolution.co.uk/I-Need/Less-Headache.aspx

* We provide position descriptions for the entire salon structure, with specific duties for reception, assistant managers, managers, trainers and owners - which can also include specific admin related performance bonuses to further compensate team members who need to come off the floor from servicing clients. see - http://www.nexusrevolution.co.uk/I-Need/Less-Headache.aspx

One final tip: If you haven't yet - invest in a computer that allows you to schedule admin tasks and team sessions in advance on your quite days / times and then take client booking around these. This way if you do need to open the time back up for client appointments you can see at a glance where you can either reschedule the salon task or weigh up its administrational importance to leave it in place to ensure it gets done.