24 August 2012

What to include in your Salon Spa Policy & Procedure Manual


Here's a list of topics to cover when putting together your Salon Operations Manual

Customer Services Module
Position Descriptions 4
Training Module_ 4
Operations Module_ 4
Health & Safety Module_ 4
Team and Management Forms & Checklists 4
Salon Organisational Structure_ 5
Your vision_ 6
  • Hire the right people…
  • Team members are #1…
  • Learning environment…
  • Achieving excellence…

Career opportunity…_ 6
  • What you can expect from «Your_Trading_Name» and what we expect from you…
  • At «Your_Trading_Name» we expect the following standards from you;

Your Mission_ 8
Your Guarantee_ 8

Service Philosophy_ 9
Serve it up!   9
  • Choose to be Happy...
  • Anticipate…
  • On the Move…
  • Be Accountable…
  • Stay Connected…

Fix it up! 10
  • Listen…
  • Empathise…
  • Answer...
  • Find...

The Learning Curve_ 11
Growing with «Your_Trading_Name»_ 11
  • Initial Trial…
  • Induction…
  • Probationary Period….
  • Daily Meetings…
  • Weekly One to One’s...
  • Weekly Management Meetings…
  • Monthly Style Sessions...
  • Quarterly Reviews...

Essential Information_ 14
Hours and Leave    14
  • Opening Hours…
  • Your Weekly Schedule…
  • Breaks…
  • Job Flexibility...
  • Sick Days…
  • Holidays...
  • Maternity, Paternity or Adoption…
  • Parental Leave…
  • Compassionate Leave...

Administration of Payments and Deductions 19
  • Payment...
  • Over-payments...
  • Income Tax and National Insurance...
  • Overtime…

Conduct & Non Negotiable
  • Harassment…
  • Grievances…
  • Serious Misconduct...
  • Gross Misconduct...
  • Disciplinary Action…
  • Disciplinary Procedure…
  • Disciplinary Authority...
  • Disciplinary Appeal Procedure...

Cash Handling Procedures 24
The objectives of Cash Handling Procedures 24
  • The responsibilities of Cash Handlers
  • Issuing manual receipts
  • Receipt of cheques
  • Control of cash collected
  • Security and Access to Safes and Locked Receptacles
  • Access to Point of Sale and Cash Drawer
  • Voiding or cancelling transactions
  • No sales transactions
  • Routine checks
  • Cashing up
  • Banking
  • Petty Cash and Floats
  • Reporting of Irregularities

Communications Policies 30
  • Confidentiality…
  • Copyright...
  • Data Protection…
  • Use of Computer Equipment...
  • Procedures - Authorised Use...
  • Virus Protection Procedures...
  • Inventions and Discoveries...

Safeguards    34
  • First aid...
  • Safety Training…
  • Play Safe…
  • Nobody smokes here anymore…
  • Fire…

Day to Day Running_ 36
Procedures and responsibilities 36
  • The Reception…
  • The Salon…
  • The Treatment rooms...
  • The Back room…
  • Toilets…
  • Communication board…
  • Team suggestion program…
  • Messages…
  • Memos…
  • Parking…
  • Salon duties…

Appearance    40
  • Your uniform is to consist of...
  • Protective clothing...
  • Personal hygiene…
  • Equipment…
  • Wastage...

The Good Stuff 42
Team perks and bonuses 42
  • Looking and feeling great…
  • Product benefits…
  • Family discounts…
  • Re-booking bonus…
  • Happy birthday…
  • Fighting fit…
  • Super star…
  • Education & excellence bonuses…
  • Services bonuses…
  • Recommend bonuses…
  • Product bonuses…
If you'd like help to tailor these to your salon or spa situation, we can do it all for you... http://www.nexusrevolution.co.uk/Salon-Consulting-Services/Operations-Manual.aspx 

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