Does Your Business Come With Its Own Owner’s Manual?

Do you ever wish you had an instruction manual for your own business?

The idea of a user guide with operating instructions a business owner or their managers can follow to ensure none of the essential administration tasks are left to chance, should not be as strange as the question of having a manual of operations may first sound.

So if you were to create an Owner’s Manual for your business needs, what areas of the business should you look to cover in it?

Most of the day to day running should be documented in a separate Employee Handbook as expected to be performed by everyone in the team, but your Operations Manual is designed to expand on the detail required for those taking on more management responsibilities for specific tasks.

An example a salon business might use as a guide to help organise your operating instructions manual, follows in this list;

SALON INTERNAL OPERATIONS

OPERATIONS FILE          

Invoices

Mail

Marketing            

Messages              

Job Applicants/New Employee Forms

Reports

Stock Management

Takings

Used Client Records           

OPERATIONAL SYSTEMS             

Float

Takings

Banking

Petty cash

Back up

Customer Refunds & Exchanges

Faulty Goods

Mistaken Sale or Incorrect Product

Customer has changed their mind

Services refunds and redo’s

Guidelines for Procedure of Complaints

Client Information Cards (CIC’s)

Client Profile Cards (CPCs)

In Tray

Out Tray

STOCK MANAGEMENT SYSTEMS             

Stock Bin

Salon stock

Stock Management

Stocktaking

Ordering

Receiving

Merchandising

Merchandising rules

EMERGENCY SYSTEMS

Break in or vandalism

Robbery

Theft

Incident

Fire

Bomb Threat